Photography: Zuzanna Gerulewicz
Almost every business problem is a people problem. After nearly two decades working with everyone from the UN and Oxfam to more than two hundred startups, part of the 300-plus organisations this has been tested across in ASEAN, Europe and New Zealand, I keep arriving at the same conclusion: it does not matter how smart, experienced or well-resourced you are. What blocks us is each other. And the first person blocking you is usually you.
The 5 Spheres of Empathy is the method I wrote down after fifteen years of watching the same pattern destroy good strategies, good products and good intentions. Empathy, the real kind, is not kindness. It is intelligence about people. Used well, it is the difference between decisions that compound and decisions that fail expensively.
It is also the thread through everything I build. Optomize turns the method into tools leaders work with. HowLegit applies the same discipline to what companies claim about themselves. Different doors, same conviction: trust is built from the inside out.
Galeno is an AI and greentech startup founder and a business coach for startups, working with the New Zealand Government, the United Nations Development Programme in Cambodia, and the Social Tides programme for AI and impact startups across the European Union.
His approach to sustainable business won the Ministry of Science, Technology and Innovation's Green Business Awards, and helped push the sustainable business agenda for organisations including the United Nations and Oxfam to the Royal Government of Cambodia. He is the author of The 5 Spheres of Empathy Field Guide.
He founded Just Good Refills, the first electric-powered refillery in Phnom Penh, supplying telcos, gyms and hotels with naturally made refillable cleaning liquids and keeping thousands of imported single-use plastic containers out of landfill. He also founded Slaprea Food Festivals, which brought more than 200,000 people together over three days and ran live social experiments on waste and hygiene at that scale. Before Optomize he founded The Idea Consultancy and the Business Sustainability First Principles Accelerator.
He holds that empathy, good design and tech-fluency are core life skills for personal and professional success, and is working on real-world problems through empathy, entrepreneurship and principled leadership. The method is at 5spheresofempathy.com.